PRIVACY POLICY
Hanover Air
8162 Elm Drive, Mechanicsville, VA 23111
Effective Date: June 2026 | Last Updated: June 2026
Introduction
Hanover Air (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website www.hanoverair.com, contact us, or use our HVAC and air quality services.
By accessing or using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.
1. Information We Collect
Information You Provide Directly
When you contact us, request a service estimate, or schedule an appointment, we may collect:
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Full name
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Home or service address
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Email address
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Phone number (including mobile number)
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SMS messaging consent
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Details about your HVAC system or service needs
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Payment information (processed securely through our payment systems)
Information Collected Automatically
When you visit our website, our web servers automatically collect:
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IP address
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Browser type and version
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Operating system
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Referring website URLs
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Pages visited and time spent on site
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Search terms used to find our website
SMS Communications and Mobile Information
We may collect your mobile phone number and SMS messaging consent when you provide it to us verbally, in person, by phone, through a contact form on our website, or through another approved opt-in method. We use this information to send service-related text messages, which may include:
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Appointment reminders
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Technician arrival updates and on-the-way notifications
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Service status updates and completion notices
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Billing or account notifications
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Other communications related to services you have requested from us
We do not sell or share mobile phone numbers, SMS opt-in data, or SMS consent status with third parties or affiliates for their marketing or promotional purposes. SMS consent information is used only to support our direct communications with you and to comply with applicable messaging regulations. No mobile opt-in or text message consent will be shared with any third parties or affiliates.
2. Cookies and Tracking Technologies
Our website may use cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us remember your preferences and analyze how visitors use our site.
You may disable cookies through your browser settings. However, disabling cookies may limit certain features of our website. Cookies do not give us access to your device or any information other than what you choose to share with us.
3. How We Use Your Information
We use the information we collect to:
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Schedule, confirm, and manage HVAC service appointments
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Send appointment reminders, technician arrival updates, and service notifications via SMS, email, or phone
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Respond to your inquiries and provide customer support
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Process payments for services rendered
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Improve our website performance and user experience
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Comply with legal obligations and protect our rights
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Send periodic communications about specials, new offerings, or policy updates (you may opt out at any time)
4. SMS Text Messaging & Notifications
By providing your mobile phone number and consenting to receive SMS messages from Hanover Air (whether via website form, verbally, in person, or by phone), you agree to receive transactional text messages related to your service requests, appointments, and account activity.
Types of messages you may receive include:
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Appointment scheduling confirmations and reminders
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Technician on-the-way and arrival notifications
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Service status updates and job completion notices
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Billing notifications and invoice reminders
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Customer service responses and follow-up communications
Message Frequency: Message frequency may vary based on your service needs. You can expect to receive approximately 3–10 messages per month during active service periods.
Message & Data Rates: Message and data rates may apply according to your mobile carrier’s plan. Hanover Air is not responsible for carrier charges.
Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages unless you re-enroll.
Help: Reply HELP to any message or contact us at info@hanoverair.com or (804) 798-5792 for assistance.
Consent Not Required: Consent to receive SMS messages is not required as a condition of purchasing our services.
No Sharing of Mobile Data: No mobile opt-in data or SMS consent information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Information Sharing and Disclosure
Hanover Air does not sell, rent, or trade your personal information. We maintain a strict No Spam policy and will not share your email address with third parties without your consent. We may disclose your information in limited circumstances:
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Service Providers: To contractors or third-party vendors who assist in delivering our services (e.g., scheduling software, payment processors), who are required to maintain your information in confidence.
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Legal Requirements: When required by law, court order, or governmental request, or to protect the rights, property, or safety of Hanover Air, our customers, or others.
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Business Transfers: In connection with a sale, merger, or transfer of Hanover Air assets, personal information may be transferred as part of that transaction.
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Unlawful Activity: To identify persons who may be violating the law or the rights of third parties, or to cooperate with investigations of purported unlawful activities.
We are not responsible for the privacy practices of third-party websites linked from our site. We encourage you to review the privacy policies of any external sites you visit.
6. Data Security
Hanover Air uses reasonable precautions and industry-standard measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. Any transmission of personal information is at your own risk.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, and operational requirements. When your information is no longer needed, it will be securely deleted or anonymized.
8. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information without verified parental consent, we will promptly delete it. If you believe we may have information from a child under 13, please contact us at info@hanoverair.com.
9. Your Choices and Rights
You have the following rights regarding your personal information:
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Opt-Out of Marketing Emails: Contact us to unsubscribe from our mailing list at any time.
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Opt-Out of SMS: Reply STOP to any text message to opt out of SMS communications.
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Cookies: Disable cookies through your browser settings.
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Access or Correction: Contact us to request access to or correction of your personal information.
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Deletion: Request deletion of your personal information, subject to any legal obligations we may have to retain it.
10. Changes to This Privacy Policy
Hanover Air reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Hanover Air
8162 Elm Drive, Mechanicsville, VA 23111
Email: info@hanoverair.com
Phone: (804) 798-5792
Website: www.hanoverair.com
© 2026 Hanover Air. All Rights Reserved.